Full Job Description
Reference Number SHO191011-1
Job Title IT Trainee Operator Job Type Permanent
Location – Country South Africa Location – Province Western Cape Location – Town or City Brackenfell, Cape Town
Purpose of the Job
Assist Senior Operations staff in the day-to-day operation of the Organisation’s Data Centre Facility and Infrastructure monitoring, Production Schedule monitoring, availability and Performance monitoring and Incident handling.
Job Category IT
To ensure that the Organisation’s Data Centre facilities and IT infrastructure are operated according to organisation policies and procedures. To ensure that the Organisation’s Computer Systems are operated according to organisation policies and procedures. To ensure that Production jobs are run and completed on schedule and in accordance with service level requirements. To ensure that the Organisation’s data is backed-up in line with business continuity policies and practices. TASKS AND ACTIVITIES: Carry out the full range of defined tasks associated with operating and controlling the installed hardware and software in a multiple hardware and software platforms environment. Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of service level agreements. Use all available software or specialist monitoring tools to maintain awareness and control of the data capture operation. Identify and rectify a broad range of operational exceptions and error conditions and deal sensibly and responsibly with unexpected or extraordinary events or incidents. Where actions necessitate modification, restriction or complete removal of resources or services available, communicate with users, specialists and others, using appropriate methods, to inform and escalate if necessary. Respond to user queries (specialists or others) and deal effectively with a broad range of problems of moderate complexity, escalating those that need specialist or management attention. Conduct investigations of operational problems.
Matric with Mathematics CompTIA A+
0-6 month’s experience (given sufficient prior training, e.g. completed Learnership, in the appropriate technology)
Knowledge and Skills
Displays a responsible attitude to following procedures, keeping records, and caring for equipment and other assets. Is familiar with the installed hardware and software and the procedures in use in the Computer Operations area. Demonstrates good communication skills with experience in dealing with users, staff members, and suppliers.
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